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Resending or Editing a Gift Card

Resending from Shopify admin

  1. Go to Products → Gift cards.
  2. Click the gift card you want to resend.
  3. In the top right, click Resend gift card. Shopify sends the original email again.

To send it to a different person, use the Gift Card Management block instead. It can send to the customer, the recipient, your store email, or any address you type. See Gift Card Admin Block.

Changing the email, the delivery date, or canceling

Use the queue for gift cards that go out through the app, including ones scheduled for a later date.

  1. Open Analytics (on the app's home page, click View analytics in the Analytics card). In the Gift cards queue tile, click View report. The report is titled Gift cards sending queue.
  2. Find the gift card and click its email address (it has a pencil icon).
  3. In the popover you can:
  4. Change the address in New email
  5. Pick another date, and a Sending time if your store uses app delivery
  6. Click Remove from queue to cancel a card that has not gone out. This button is not shown for sent cards
  7. Click Save.

Queue management

What Save does

  • A card that has not gone out yet keeps its place in the queue and moves to the new date and email. Nothing is sent now unless the time you picked has already passed.
  • A card that was already sent is sent again to the new address, at the time you pick, or right away if that time has passed. The app asks you to confirm first: "This gift card has already been sent". The new address becomes the recipient; the original customer is not replaced.
  • A card whose time has already passed is sent right after you save, after you confirm.
  • A card that is being sent at this moment cannot be edited. Wait a moment and try again.

The Status column shows Scheduled, Sending, Sent or Failed. Click Export to CSV to download the list.