# Help Center > Documentation for Syncube Shopify apps Documentation for GiftCard Hero, a Shopify app for eGift cards, physical gift cards, POS integration, bulk operations, and analytics. - Website: https://syncu.be - Documentation: https://docs.syncu.be/ - Support: support@syncu.be ## Getting Started - [What is GiftCard Hero?](https://docs.syncu.be/giftcard-hero/getting-started/overview/): An introduction to GiftCard Hero — what it does, who it's for, and what you can do with it. - [Installation & Setup](https://docs.syncu.be/giftcard-hero/getting-started/installation/): How to install GiftCard Hero from the Shopify App Store and complete the initial setup. - [Send Your First Gift Card](https://docs.syncu.be/giftcard-hero/getting-started/quick-start/): Get up and running in 5 minutes — create an eGift card and send it to a recipient. - [How to Test a Gift Card](https://docs.syncu.be/giftcard-hero/getting-started/testing/): Test the complete gift card purchase and redemption flow without making a real payment using a Shopify discount. - [How Gift Cards Work in Shopify](https://docs.syncu.be/giftcard-hero/getting-started/shopify-gift-cards-101/): A plain-English guide to how Shopify gift cards work natively — balances, redemption, limitations — and where GiftCard Hero fits in. ## Features - [eGift Cards & Physical Cards](https://docs.syncu.be/giftcard-hero/features/egift-cards/): Configure eGift card and physical gift card settings — designs, automation options, manual issuance, categories, and advanced product rules. - [Card Design & Translations](https://docs.syncu.be/giftcard-hero/features/card-design/): Customize the language strings shown in gift card emails and the storefront widget — translate labels, buttons, and messages into any language. - [Card Categories](https://docs.syncu.be/giftcard-hero/features/card-categories/): Organize gift card designs into named categories so customers can browse by occasion, and control the display order of cards. - [Physical Gift Cards](https://docs.syncu.be/giftcard-hero/features/physical-cards/): Import and manage physical gift card codes from your card manufacturer and sell them in-store or online. - [Gift Card Admin Block](https://docs.syncu.be/giftcard-hero/features/admin-block/): Add the Gift Card Hero management block to Shopify's gift card detail page — send cards, view action timeline, and add internal comments. - [Resending or Editing a Gift Card](https://docs.syncu.be/giftcard-hero/features/resend-edit/): Resend a gift card email, change the recipient address, or adjust the delivery date from Shopify admin or the Queue Report. - [Dashboard & Analytics](https://docs.syncu.be/giftcard-hero/features/dashboard/): Understand your gift card program's performance — redemption revenue, sales lift, unused balances, orders paid with gift cards, and sync controls. - [Bulk Operations](https://docs.syncu.be/giftcard-hero/features/bulk-operations/): Generate hundreds or thousands of gift cards at once, send them to a list of recipients, and track the results. - [Managing Gift Cards with Bulk Actions](https://docs.syncu.be/giftcard-hero/features/managing-gift-cards-with-bulk-actions/): Step-by-step guide to creating, sending, updating, and importing gift cards in bulk via CSV uploads. - [Reload Balance](https://docs.syncu.be/giftcard-hero/features/reload-balance/): Search gift cards and adjust their balance — plus configure the reload limit and the email notification sent after a top-up. - [Balance Check Widget](https://docs.syncu.be/giftcard-hero/features/balance-widget/): Let customers check their gift card balance directly on your storefront — overview of how the widget works and how to add it to your store. - [Widget Configuration](https://docs.syncu.be/giftcard-hero/features/configuration/): Enable the gift card balance check widget for your storefront and configure its behavior — product recommendations, cart integration, and embed options. - [Email Templates](https://docs.syncu.be/giftcard-hero/features/email-templates/): Customize the emails GiftCard Hero sends to gift card purchasers and recipients — content, language, and display options. - [PDF Version of Gift Cards](https://docs.syncu.be/giftcard-hero/features/pdf-version/): Allow customers to download a printable PDF version of their gift card directly from the email. - [Unused Balance Reminders](https://docs.syncu.be/giftcard-hero/features/reminders/): Automatically email customers who have an unused gift card balance — drive repeat purchases and recover dormant revenue. - [Integrations (Klaviyo)](https://docs.syncu.be/giftcard-hero/features/integrations/): Connect GiftCard Hero to external platforms. Currently supports Klaviyo for sending gift card reminder events into your own marketing flows. - [Promotions](https://docs.syncu.be/giftcard-hero/features/promotions/): Create rule-based promotions that automatically issue gift cards to customers when order conditions are met. - [Payment Customization](https://docs.syncu.be/giftcard-hero/features/payments/): Restrict which payment methods are available at checkout when customers have a gift card in their cart — rule-based control for eGift and physical cards. - [POS Integration](https://docs.syncu.be/giftcard-hero/features/pos-integration/): Use GiftCard Hero's Shopify POS extension — check balances, reload cards, process refunds to gift card, and view customer cards. - [Gift Cards on 3rd-Party POS (PWA)](https://docs.syncu.be/giftcard-hero/features/third-party-pos/): Redeem, check, and activate Shopify gift cards in-store when you use a non-Shopify register — Square, Clover, Lightspeed, Zettle, and more — with the GiftCard Hero POS app (PWA). - [Developer Tools](https://docs.syncu.be/giftcard-hero/features/developer-tools/): API access, webhooks, headless mode, custom code editor, and advanced integration options for developers building on top of GiftCard Hero. - [Multi-Store](https://docs.syncu.be/giftcard-hero/features/multistore/): Link multiple Shopify stores so that gift cards issued in one store can be redeemed in any store in the network. - [Customer Account Portal](https://docs.syncu.be/giftcard-hero/features/customer-account/): Let customers see all their gift cards from their Shopify customer account — balances and card details via GiftCard Hero's Customer Account extension. ## Developer - [REST API Reference](https://docs.syncu.be/giftcard-hero/developer/rest-api/): Complete REST API reference — endpoints, authentication, request/response formats for managing gift cards programmatically. - [Webhooks Integration Guide](https://docs.syncu.be/giftcard-hero/developer/webhooks/): Set up and verify Gift Card Hero webhooks — event types, payload schemas, HMAC signature verification, and best practices. - [Storefront API](https://docs.syncu.be/giftcard-hero/developer/storefront-api/): JavaScript API reference for building custom gift card interfaces — initialization, methods, and React integration example. - [Headless Integration](https://docs.syncu.be/giftcard-hero/developer/headless/): Embed Gift Card Hero into headless Shopify storefronts — enable headless mode, copy integration code, and replace placeholders. ## Use Cases - [Corporate Gifting](https://docs.syncu.be/giftcard-hero/use-cases/corporate-gifting/): How to use GiftCard Hero for B2B corporate gift programs — bulk purchasing, personalized delivery, and reporting. - [Holiday Campaigns](https://docs.syncu.be/giftcard-hero/use-cases/holiday-campaigns/): Run a seasonal gift card promotion — themed designs, bonus offers, and timed campaigns for peak shopping periods. - [Selling Discounted Gift Cards](https://docs.syncu.be/giftcard-hero/use-cases/discounted-gift-cards/): Set up sale pricing for gift cards using Shopify automatic discounts and compare-at prices — complete guide with storefront display verification. - [Loyalty Rewards](https://docs.syncu.be/giftcard-hero/use-cases/loyalty-rewards/): Use gift cards as a loyalty reward mechanism — automatically issue credit when customers reach spending milestones. - [Multi-Location Retail](https://docs.syncu.be/giftcard-hero/use-cases/multi-location-retail/): Run a gift card program across multiple store locations or Shopify stores — unified balances, location-specific reporting, and POS for every location. - [Physical Card Inventory](https://docs.syncu.be/giftcard-hero/use-cases/physical-card-inventory/): An operational guide for retailers managing physical gift card stock — ordering, importing, activating, and tracking physical cards. - [Refunds as Gift Cards](https://docs.syncu.be/giftcard-hero/use-cases/refunds-as-gift-cards/): Issue a gift card instead of a cash refund — improve refund economics, retain revenue, and give customers a better experience. ## FAQ - [App Questions](https://docs.syncu.be/giftcard-hero/faq/app-questions/): Frequently asked questions about GiftCard Hero — features, billing, data, integrations, and common setup questions. - [Troubleshooting](https://docs.syncu.be/giftcard-hero/faq/troubleshooting/): Solutions to the most common problems with gift card delivery, POS, balance check widget, bulk operations, and more. - [Troubleshooting Missing Gift Cards](https://docs.syncu.be/giftcard-hero/faq/missing-gift-cards/): Step-by-step guide for investigating and resolving cases where a customer reports they never received their gift card email. - [Shopify Gift Card Basics](https://docs.syncu.be/giftcard-hero/faq/shopify-basics/): Common questions about how gift cards work natively in Shopify — plan requirements, limitations, taxes, and more.