Promotions¶
Promotions let you automatically issue gift cards to customers when specific order conditions are met. Go to Promotions in the left navigation.
This feature requires the allowPromotions flag on your plan. If Promotions doesn't appear in your navigation, contact support or upgrade your plan.
Promotions list¶
The promotions list shows all existing promotions in a table with these columns:
- Name — the promotion's internal name (click to edit)
- Description — a short description of what the promotion does
- Gift Card Value — the value of the gift card issued when the promotion triggers
Use the checkboxes to select multiple promotions for bulk deletion. Click Delete promotions in the action bar to remove the selected items.
Creating a promotion¶
Click Add Promotion to open the creation form.
Promotion fields¶
| Field | Description |
|---|---|
| Promotion Name | Internal name for identifying this promotion (not shown to customers) |
| Description | Optional description of the promotion's purpose |
| Gift Card Value | The monetary value of the gift card that will be issued each time the promotion's conditions are met |
Rules¶
Use the rule builder to define when the promotion triggers. Rules are based on order-level conditions. Click Add rule to add a condition, and the trash icon to remove one.
When all conditions in a rule are met for an order, GiftCard Hero automatically issues a gift card of the configured value to the customer.
Editing a promotion¶
Click the promotion's name in the list, or click Edit in the actions column, to open the edit form. The form is identical to the creation form.
Changes take effect immediately for new orders — existing issued gift cards are not affected.
Deleting promotions¶
Select one or more promotions using the checkboxes and click Delete promotions in the bulk action bar. Deletion is permanent.
How it works end-to-end¶
- A customer places an order
- GiftCard Hero evaluates the order against all active promotion rules
- If an order matches a promotion's conditions, a gift card of the specified value is automatically created in Shopify
- The gift card is sent to the customer via email
The gift card is issued after the order is confirmed. The customer can use it on their next purchase.