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Multi-Store (Store Networks)

The Multi-Store feature lets you link two or more Shopify stores so that gift cards issued on one store work across all connected stores. Go to Multi-Store in the left navigation.

This is useful for:

  • Brands operating separate stores for different regions or markets
  • Franchises where each location has its own Shopify store
  • Wholesale and retail stores that share the same customer base

Connecting a store

To add a store to your network:

  1. In the Multi-Store page, enter the .myshopify.com domain of the store you want to connect (e.g., my-other-store.myshopify.com)
  2. Click Add store

The other store must also have GiftCard Hero installed. Each store in the network needs its own GiftCard Hero subscription.

A secondary store that has been connected will see a banner with information about the network connection.

Multi-store overview

Viewing connected stores

The Stores in the network section shows a table of all connected stores with their name and email. If no stores are connected yet, you'll see the message: "Store isn't connected to any network."

How cross-store gift cards work

Once stores are connected, a gift card issued on any store in the network can be redeemed on any other store in the network. The balance resolution happens transparently — from the customer's perspective, the card works the same everywhere.

Considerations

  • Separate subscriptions — each store needs its own active GiftCard Hero subscription
  • Currency — if stores operate in different currencies, review your settings to ensure cross-store redemptions are handled correctly
  • Analytics — each store's dashboard shows its own data independently; there is no single unified cross-store dashboard

Troubleshooting

"Store isn't connected to any network" Verify that GiftCard Hero is installed on both stores and that the .myshopify.com domain was entered without typos.

Card not working in a secondary store Confirm both stores appear as connected in the Multi-Store section of each store's GiftCard Hero admin. If one store has been uninstalled or the subscription lapsed, the network connection may have broken.

See also: Multi-Location Retail for operational guidance on running a gift card program across multiple locations.